Children’s Room Policies

Cards and Accounts

Library Cards are non-transferable!

Patrons are responsible for every item on their account. Lending items to others or relying on others to return items is strongly discouraged.   Also, ‘family cards’ are not allowed, however, exceptions can be made.

 There are no age limits to get a library card, HOWEVER, we strongly prefer that when a child is able to write their name on the card then they can get a card (usually 5 years old).

 Computer Use

Children under 13 years of age have priority on the computer.  Adults may use the computers only if they are with children or for very brief use.  Teenagers may use the computers if children are not using them.

By mutual agreement, two or more persons may share one access session as long as their behavior or conversation does not disturb other users or Library staff and the owner of library card must be present during session.

Patrons may receive 20 more minutes of computer usage if they request it when they have 5 minutes of computer time left, but not before.

Children needing the computer for homework may get priority if they announce this early. Abuse of this privilege will not be tolerated.

Myspace and sexual inappropriate materials are not allowed in the Children’s Room.


Fines for items returned late may be lowered or waived in exchange for library work.  “Working off fines” may include cleaning up messy areas, or organizing the video section, or processing new materials.  Patrons may not put away books to work off fines.  Every minute of work equals 10 cents deducted from the fines.Other people may work off a patron’s fines as long as all parties are aware of the arrangement.  Patrons may include printing fees in their fines instead of paying immediately.

*There are exceptions to every rule!  Please use your discretion!*

 Volume and Rowdiness

While a certain amount of noise is tolerated, Children may not be noisy or rowdy.

If someone doing homework asks for quiet, volume rules will be enforced more strongly.

Children may not frequently enter and exit the library and they may not wait in the halls for an extended period.

Throwing items is not allowed.

Running is not allowed.

Swearing is not allowed.

Violence is not allowed; play fighting is not allowed.

Eating and drinking is not allowed; food and drink can be held behind the desk.

Older children may get up to three warnings before having to leave for the day. How many warnings they get before having to leave is up to the employee.

The Children’s Librarian will support any disciplinary decision made by a co-worker during his/her absence.

Children’s Safety Policy Amendment

  • All children under the age of ten should be accompanied by a parent or other adult who is responsible for the child.  Unattended children are a safety concern for all library users.
  1. Any child under the age of ten who is left unattended will be required to call their parents to pick them up from the library.
  1. A letter will be mailed to the parents of the child who was left unattended, outlining the safety concerns as well as a copy of the Children’s Safety Policy.
    1. In the case of a child under the age of ten who is left unattended who does not know their phone number, the police will be called and asked to escort the child home. The police officer will be given a copy of the Children’s Safety Policy to give to the parents.
  2. A letter will be mailed to the parents of the child who was left unattended, outlining the safety concerns as well as a copy of the Children’s Safety Policy.

Circulation and Use Policy

As of June 1st, patrons must have their library cards to use the computer or borrow materials.  We will no longer look up card numbers for patrons who have lost their cards or do not have their cards with them. Looking up card numbers for patrons is time-consuming, unnecessary, frustrating and most other libraries do not allow looking up card numbers (i.e. Worcester Public, Boston Public).  The purpose of this new policy is to make sure that repeat offenders purchase new cards.  It also fosters responsibility and accountability for young patrons and old.

Approved by the Board of Trustees on June 1, 2009

Staff Response to Disruptive Patron Behavior

Supplement to the Disruptive Patron Behavior Policy

Approved by Board of TrusteesDecember 5, 2012

FIRST VIOLATION: Initial warning

  1. Any library staff member who witnesses disruptive or unacceptable patron behavior as stated in the Patron Behavior Policy, will give the patron a verbal warning outlining the behavior and why it is unacceptable.
  2. If the behavior continues the staff member will give them a second verbal warning and told that if the behavior continues they will be asked to leave.

SECOND VIOLATION: Library privileges suspended for the day

  1. If the patron continues disruptive behavior either the same day or another day, authorized library staff will reaffirm all previous conversations with the patron regarding the behavior and instruct the patron to leave the facility for the day
  2. Library staff will document the incident with a Library Incident Report submitted to Library Administration.

THIRD VIOLATION: Library privileges suspended for seven days

  1. Longer than 1-day suspensions will be issued if a patron continues to display disruptive behavior after receiving a 1-day suspension. If disruptive behavior continues a patron may be suspended for a length of one week.
  2. A letter outlining the behavior and the one week suspension will be mailed to the home address of the patron. If the patron is under the age of 18, the letter will be addressed to The Parents Of.
  3. Authorized library staff will also complete a Library Incident Report and submit the report to Library Administration

CONTINUED VIOLATIONS: Library privileges suspended for a period of no less than 30 days

  1. If a patron continues to display disruptive behavior after receiving a seven day suspension, a patron make be suspended for a length of no less than 30 days.
  2. A letter outlining the behavior and the length of the suspension will be mailed to the home address of the patron. If the patron is under the age of 18, the letter will be addressed to The Parents Of.
  3. Authorized library staff will also complete a Library Incident Report and submit the report to Library Administration.

NO TRESSPASSING ORDER: Library privileges suspended permanently.

  1. If a patron continues to display disruptive behavior after repeated violations or if a patron behaves in such a grievous manner (ex. threatening, violence, destruction of library property, carrying weapons, or any other illegal activity) that library staff deem appropriate for permanent library banning, they may be subject to a no trespassing order under Massachusetts General Laws Chapter 266, Section 120.
  2. A Notice of No Trespass (see attachment) along with a letter outlining the behavior that resulted in the No Trespassing Order will be mailed to the home address of the patron. If the patron is under the age of 18, the letter will be addressed to The Parents Of.  A copy of the No Trespassing Order will also be brought to the local police station.
  3. Authorized library staff will also complete a Library Incident Report and submit the report to Library Administration.

The Gladys E. Kelly Public Library fine policy is based on the standard policy utilized by the Central Western Regional Library System, as follows:

C/W MARS Standard Fines Guidelines

The Standard Fines Guidelines is based on the general situation and not on the exceptional situation.

DVD and Video item types accrue a $1.00 daily fine with a maximum fine of $5.00 per item. Circulating print and audio material accrue a 10 cent daily overdue fine with a $3.00 maximum fine per item.  Fines for museum passes are $2.00 per day, only one pass per day maximum.  There is no grace period. The fine policy applies to libraries that currently charge overdue fines and to the patron types that are currently charged overdue fines.

Methods of Payment

Fines may be paid in cash or by a bank check.  The Library no longer accepts personal checks for FINE PAYMENTS.  *An exception exists for replacing Lost Materials.

Paying for Lost Materials belonging to another library

C/W MARS circulating public libraries accept payment for lost materials belonging to other libraries in the form of a check or money order.

The patron makes the check or money order out to the OWNING LIBRARY and is required to ask circulation staff for the official library name before making out checks. This payment will be sent to the Owning Library by circulation staff and will be removed from the patron’s record.

Paying for Lost Materials belonging to the Library

Replacement for lost materials can be paid in cash or bank check.  *See Credit Card Payments.

Credit Card Payments

C/W MARS is in the process of making credit card payments available for fines and lost material payments costing over $5.00.  This feature is expected to be operational sometime during the autumn or winter of 2008. Debit cards will not be accepted at this time.

The Gladys E. Kelly Public Library privacy policy follows the provisions set forth by the American Library Association as follows:

The GLADYS E. KELLY PUBLIC LIBRARY is committed to protecting the privacy of our members, donors, customers, and other contacts. Our privacy policy is clear: We will collect no personal information about you when you visit our website unless you choose to provide that information to us.

Any information you choose to provide on the website will only be used to provide or improve services. The LIBRARY guards your privacy and appreciates your trust.

E-mails & web forms

Personally identifying information that you provide by e-mails or web forms will be used only for such purposes as are described at the point of collection (for example on a web form), such as to send information or products to you, update your membership record, or to respond to your questions or comments. If you provide contact information, staff or its contractors may contact you to clarify your comment or question, or to learn about your level of customer satisfaction with our services.

Information collected & stored automatically

During your visit, as you browse through the web site, read pages, or download information, we will automatically gather and store certain information about your visit but not about you. This information does not identify you personally. We automatically collect and store only the following information about the visit:

  1. The Internet domain (for example, “xcompany.com,” if a private Internet access account, or “aschool.edu,” if connected from a university) and IP address (the number that is automatically assigned to a computer whenever it is surfing the web) from which access to our web site is gained;
  2. The type of browser and operating system used to access our site;
  3. The date and time of access to our site;
  4. The pages visited and the length of time visited; and
  5. The address of the website from which the initial visit was launched, if any.

We use this information to help us make our site more useful to visitors, by learning about the number of visitors and the technology in use. The data collected are not connected to your personal information or identity.

Links to other sites


For site security purposes and to ensure that this service remains available to all users, the library uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and 18 U.S.C. Sec. 1001 and 1030. Information also may be used for authorized law enforcement investigations. Except for the above purposes, no other attempts are made to identify individual users or their usage habits.


We reserve the right to change or modify this privacy statement at any time. If we revise our privacy statement, we will post a link to those changes on the homepage and in other places so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Gladys E. Kelly Public Library

Computer Services and Internet Acceptable Use Policy

Purpose Statement

The Gladys E. Kelly Public Library provides access to the Internet and other computer resources as a means of expanding the amount of information available to the community. All Internet resources accessible through the Library are provided equally to all users, with the understanding that it is the individual user’s responsibility to demonstrate judgment, respect for others, and appropriate conduct while using library resources and facilities.

Internet computers will not be used by anyone, including minors, for illegal activity, to access illegal materials, to access materials that by local community standards would be considered obscene, or to threaten and abuse other members of the community. Library employees are authorized to take prompt and appropriate actions to enforce the Rules of Conduct, and/or to prohibit use by persons who fail to comply with the Internet Acceptable Use Policy as stated or implied herein. Parents are responsible for their children’s use of the Library’s resources and facilities. Parents who believe that their children cannot responsibly use the Library’s Internet access or other computer resources are asked to monitor their children’s use.

The Library’s policy on privacy and confidentiality protects library user’s rights to use library services especially computer services and internet use.  The Library follows the American Library Association’s “Policy on Confidentiality of Library Records,” and ALA Council documents CD#19.3 “Resolution on the Retention of Library Usage Records”.  In summary, this means that the library user’s names, identifying records, and activities will be private and confidential.  The librarians will not monitor library user’s activities and will maintain a level of privacy that will ensure intellectual freedom.

Rules of Conduct

  1. Internet computers will not be used for illegal activity, to access illegal materials, or to access materials that by local community standards would be considered obscene (as defined by section 1460 of Title 18, US code), child pornography (as defined in section 2256 of Title 18, US code), or harmful to minors*.
  2. Transmission of inappropriate material (as defined above) via the Internet, electronic mail, “chat rooms”, or other forms of direct electronic communications is prohibited.
  3. Installation, downloading, or modification of software is prohibited. Downloading to the library’s hard drives is not allowed. Users are encouraged to download to a personal disk, which must be virus-free. Users will respect copyright laws and licensing agreements.
  4. Users will not attempt to gain unauthorized access to restricted files or networks, or to damage or modify computer equipment or software.
  5. Prompt payment is required by users who incur charges for printing or other authorized fees. There is a printing fee of $.10 per page.
  6. Users must register to use the Internet and agree to abide by the library’s policies and procedures. Minors will need a parent or guardian’s consent. Access is limited to three 30 minute sessions per day, unless otherwise authorized by the librarian on duty.
  7. Library cards are non-transferable therefore the owner of the library card is the only person allowed to use their card for computer use.
  8. Users will respect the privacy of other users, and will refrain from attempting to view or read material being used by others.
  9. Unauthorized disclosure, use, or dissemination of personal information is prohibited.
  10. By mutual agreement, two or more persons may share one access session as long as their behavior or conversation does not disturb other users or Library staff and owner of library card must be present during session.

Termination or Prohibition of User Access

When Library employees believe that the user has failed to comply with the Internet Acceptable Use Policy and/or the Rules of Conduct, they are authorized to terminate any user’s access session. The staff is also authorized to prohibit a user from subsequent access sessions for at least one month. Repeated violations of this may result in the offender being indefinitely barred from Internet access from the Library

Internet users whose access session has been terminated or prohibited will be given the opportunity to protest the action and/or request that Internet access privileges be reinstated through a written request to the Library Director. The Director will have 45 days to respond.


Due to other work responsibilities, staff members are unable to assist users with extensive research or provide detailed personal instructions. Library staff will provide a brief overview of the library’s computer resources as time allows.


The Gladys E. Kelly Public Library Board of Trustees, the Library staff, and the Town of Webster are not liable for any negative consequences that may result from using the Library’s computer resources. The library is not responsible for any damage to users’ disks caused by viruses or any other software or hardware resident on the library’s computers.

* The term “harmful to minors” is defined by the Children’s Internet Protection Act as any picture, image, graphic image file, or other visual depiction that (1) taken as a whole and with respect to minors, appeals to a prurient interest in nudity, sex, or excretion; (2) depicts, describes, or represents, in a patently offensive way with respect to what is suitable for minors, an actual or simulated sexual act or sexual conduct (as defined in section 2246 of title 18, US code), actual or simulated normal or perverted sexual acts, or a lewd exhibition of the genitals; and (3) taken as a whole, lacks serious literary, artistic, political, or scientific value as to minors.

Revised and approved by the Board of Trustees 1/12/09

Meeting Room Policy
The Gladys E. Kelly Public Library offers meeting rooms for use by community groups or associations for educational, informational, cultural, intellectual or charitable purposes.
There is one large meeting room available on the first floor, which accommodates up to 120 people. The Local History Room available on the second floor can accommodate up to 10 people.
The Meeting Rooms are primarily designed for use by:
1. Library and Town departments.
2. Registered public charities.
3. Any organization desiring to rent a meeting room for fund-raising purposes of a non-charitable nature or to use the facility for public recreational or entertainment purposes (i.e. community groups, art, music, drama groups).
Booking Guidelines
1. Requests for use of a meeting room are made by completing the Application for Meeting Room Use form and submitting it to the Library Director.
o Within 3 days of receipt of this form, the signatory on the form will be notified if use of
the room has been confirmed or denied.
2. A room may be reserved up to two months in advance.
3. Only two reservations may be made at one time. Additional reservations may be made only after the applicant’s last scheduled meeting.
4. Bookings will be approved in order of receipt.
5. The signatory on the application form must attend the meeting and assure that regulations are followed.
6. A signature on the Application for Meeting Room Use form constitutes understanding and agreement with the Meeting Room Use Policy.
7. Please notify the library of any cancellations, so that we might free the room for other groups, and answer questions if participants arrive for a cancelled meeting.
Room Use Guidelines
1. Library programs take precedence.
2. Permission for use of the room will be granted to adults only.
3. No room reservations will be scheduled prior to the library’s opening.
4. Leaders of groups using any meeting room must inform participants that children under the age of 10 may not be left unattended in the library while parents attend meetings.
5. Light refreshments may be served. Groups may not store food in advance of programs or leave food after the event concludes.
6. Smoking is prohibited at all times.
7. Alcoholic beverages are prohibited unless use is pre-approved by the Library Director and all Town guidelines are followed.
8. A Security deposit of $200 will be required. Groups using the meeting rooms will be held responsible for any costs incurred by the Library or the Town as a result of that use.
9. Groups are responsible for arranging tables and chairs as they desire, and returning room to original order and in a clean and neat condition before leaving.
10. The rooms will remain locked when not in use for programming or other Library-related functions.
11. No items may be taped, tacked or otherwise affixed to the walls or wall hangings. All decorative items must be removed immediately at the conclusion of the event.
12. If tables are to be used for crafts, painting or any kind of art activity, groups are responsible for providing and removing table coverings to protect the tables.
13. The Library and the Town of Webster will not be held responsible for the loss of or damage to personal property of group members while on the premises.
14. The Library reserves the right to revoke or refuse permission to use the meeting room. Factors including, but not limited to, the possibility that a proposed meeting or event will be disruptive to library services and programs, impede library staff or patrons, or endanger the library building or collections will result in rejection of the meeting room use application. The final determination rests with the Library Director.
15. Meeting rooms will not be available when the library building is closed due to inclement weather or emergency conditions.
16. Permission to meet at the Library does not in any way constitute or imply endorsement or support of the user’s policies, beliefs, or programs by the Library staff or Board of Trustees.
Fees and Charges
1. The Community Meeting Room is free for non-profit groups. A Tax Exempt form may be required to show non-profit status.
2. A fee for for-profit groups and private parties of $50.00 per meeting (3 hours). An additional $20.00 is charged for each additional hour the room is used.
3. Programs which take place after regular library hours require a custodian to stay on the premises until the program is complete.
4. The cost to hold a program after hours is: $50.00 per custodian per hour. An additional charge of $50.00 per hour may be charged if there is excessive cleaning or repairs required.
5. Payment must be received one week prior to meeting or event. Mail a check or money order made payable to the Town of Webster, along with a copy of your confirmation to:
Gladys E. Kelly Public Library
2 Lake Street
Webster, MA 01570
Approved by the Library Board of Trustees
July 5, 2018

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